Returns must be complete and in the original packaging with all accessories and complete documentation (Owner's Manual, Warranty Card, quick start guides etc.), show no signs of wear or use and include the Return Authorization number provided by your sales person. All returns will incur a 5% restocking fee. Items which are not normally stocked ("Special Orders", oversized or overweight items, discontinued products, close-outs, used products, layaways, etc.) are not returnable.